Cisco Call Recording Software and Solutions

Cisco call recording captures the audio of calls that flow through Cisco calling infrastructure — Cisco Unified Communications Manager (CUCM), Cisco Jabber softphones, UCCX contact centers, CUBE session border controllers, or Webex Calling — and stores the media with searchable metadata for playback, retention, and review. Cisco provides the media forking mechanisms (Built-In Bridge, SIPREC, and Webex cloud recording); recording software such as call-recording.com receives, stores, transcribes, and manages the recordings.

call-recording.com overlays your existing Cisco environment instead of replacing it. CUCM keeps handling calls exactly as it does today; a recording profile and Built-In Bridge (or a CUBE SIPREC session) fork a copy of the media to a lightweight customer-hosted recording server, which delivers it to the cloud dashboard over outbound HTTPS. No phone system replacement, no inbound firewall ports, and the proposed CUCM configuration is shown for administrator approval before anything is applied.

Yes. Cisco Jabber registers to CUCM like a desk phone, so Jabber calls are captured through the same CUCM recording configuration — Built-In Bridge on supported softphone device types, or a gateway recording path such as CUBE SIPREC — and follow the same recording policies as physical IP phones.

Recordkeeping rules such as CFTC regulations 1.31 and 1.35 generally require complete capture of in-scope communications, defined retention periods, timely retrieval, and demonstrable integrity. call-recording.com provides always-on capture for configured Cisco call paths, configurable retention, fast search and playback, access controls, and audit logging that can support such a program. No product makes an organization compliant by itself: your compliance team remains responsible for scoping, consent, retention periods, and regulatory interpretation.

Authorize the CallRecording Service App once in Webex Control Hub. call-recording.com then archives Webex Calling recordings, space chat messages, and meeting content automatically through Webex webhooks — no exports, bots, or per-user setup. See the dedicated Webex page for the setup walkthrough.

In practice, vendors use "software" for the product you deploy and "solution" for the product plus the deployment architecture and operating model around it. call-recording.com is both: cloud-managed recording software, delivered as a self-service solution — guided CUCM setup, a customer-hosted recorder you deploy on containers, hypervisors, or cloud compute, and cloud search, retention, AI transcription, and audit tooling — without a paid installation project.