Cisco Call Recording Software and Solutions
Cisco call recording captures calls on CUCM, Jabber, UCCX, CUBE, and Webex Calling so you can search, play back, and retain them. call-recording.com is self-service: it adds recording to the Cisco phone system you already run, uses Cisco’s own media forking, and manages every recording from a cloud dashboard with AI transcripts and audit controls.
How it works
How Cisco call recording works
Cisco platforms fork call media in three main ways. call-recording.com accepts all three, so one archive covers desk phones, softphones, contact-center agents, trunks, and Webex Calling users.
CUCM + Built-In Bridge
Phone-based recording
Cisco IP phones and Jabber softphones use the Built-In Bridge and a recording profile to send a copy of each call over a SIP trunk to the recording server. You approve the proposed configuration, then validate it with a real call.
Cisco CUCM call recording guide →CUBE + SIPREC
Network-based recording
A Cisco Unified Border Element records at the trunk with SIPREC (RFC 7866). Capture doesn't depend on the endpoint, but it is limited to calls that traverse the configured CUBE path. Useful for carrier trunks, mixed device fleets, and contact-center traffic.
Cisco CUBE SIPREC guide →Webex Calling
Cloud recording
Webex Calling records in the Cisco cloud. Authorize a Service App once in Control Hub and call-recording.com archives call recordings, chat messages, and meeting content automatically.
Webex call recording setup →Ready for a pilot? Use the Call Observe self-service CUCM setup runbook to choose between BiB, CUCM network-based recording, and CUBE SIPREC, review the Cisco objects and TLS/SRTP boundary, and validate a real recording.
No rip and replace
Works with the Cisco phone system you already run
CUCM keeps processing calls exactly as before. Recording is added through Cisco’s supported mechanisms, and every proposed CUCM change is shown for administrator review before it is applied. You host the recording server on containers, VMware, Hyper-V, cloud compute, or supported Cisco edge platforms, so voice traffic stays inside your network. It delivers recordings to the cloud over outbound HTTPS, with no inbound internet ports or port forwarding. If the network drops, local persistence and delivery journaling keep retrying until every upload is confirmed.
Coverage
One archive across the Cisco calling portfolio
Cisco CUCM call recording
Unified Communications Manager desk phones with Built-In Bridge, recording profiles, and validated SIP trunks.
Cisco Jabber call recording
Jabber softphones record through the same CUCM configuration and policies as physical phones.
UCCX and Finesse recording
Contact-center agent recording mapped to queues and Finesse workflows, with supervisor search and review.
Cisco CUBE trunk recording
SIPREC recording sessions at the session border for endpoint-independent capture.
Webex call recording
Webex Calling recordings archived automatically after a one-time Control Hub authorization. Webex setup →
Webex messages and meetings
Space chat history and meeting content archived alongside voice, searchable from the same dashboard.
Recordings get AI transcription, summaries, sentiment, and natural-language search, plus retention policies, access controls, and audit logging for compliance programs. Cisco, Webex, and Jabber are trademarks of Cisco Systems, Inc.; call-recording.com is not endorsed by or affiliated with Cisco.
FAQ
Cisco call recording questions
What is Cisco call recording?
Cisco call recording captures the audio of calls that run through Cisco calling platforms, including Cisco Unified Communications Manager (CUCM), Jabber softphones, UCCX contact centers, CUBE session border controllers, and Webex Calling, and stores it with searchable metadata for playback, retention, and review. Cisco provides the media forking mechanisms: Built-In Bridge, SIPREC, and Webex cloud recording. Recording software such as call-recording.com receives, stores, transcribes, and manages the recordings.
What recording solution works with existing Cisco infrastructure without replacing our phone system?
call-recording.com adds recording to your existing Cisco environment instead of replacing it. CUCM keeps handling calls as it does today. A recording profile and Built-In Bridge (or a CUBE SIPREC session) fork a copy of the media to a lightweight recording server you host, which delivers it to the cloud dashboard over outbound HTTPS. There is no phone system replacement and no inbound firewall port, and the proposed CUCM configuration is shown for administrator approval before anything is applied.
Does it record Cisco Jabber calls?
Yes. Cisco Jabber registers to CUCM like a desk phone, so Jabber calls are captured through the same CUCM recording configuration (Built-In Bridge on supported softphone device types, or a gateway path such as CUBE SIPREC) and follow the same recording policies as physical IP phones.
Can it support CFTC-compliant call recording on Cisco phone systems?
Recordkeeping rules such as CFTC regulations 1.31 and 1.35 generally require complete capture of in-scope communications, defined retention periods, timely retrieval, and demonstrable integrity. call-recording.com can support such a program with always-on capture for configured Cisco call paths, configurable retention, fast search and playback, access controls, and audit logging. No product makes an organization compliant by itself; your compliance team remains responsible for scoping, consent, retention periods, and regulatory interpretation.
How do I archive Webex meeting recordings and chat messages?
Authorize the CallRecording Service App once in Webex Control Hub. call-recording.com then archives Webex Calling recordings, space chat messages, and meeting content automatically through Webex webhooks, with no exports, bots, or per-user setup. The Webex page walks through the setup.
What is the difference between Cisco call recording software and a Cisco call recording solution?
Vendors usually say "software" for the product you deploy and "solution" for the product plus the architecture and operating model around it. call-recording.com covers both: cloud-managed recording software with guided CUCM setup, a recorder you host on containers, hypervisors, or cloud compute, and cloud search, retention, AI transcription, and audit tools. There is no paid installation project.
Legal and compliance content is general information, not legal advice. See the call recording law guide for consent and notice considerations.
Record your first Cisco call today
Guided setup, capture on infrastructure you host, and a 30-day free trial. No credit card required.