Ask the archive a question. Open the exact moment.
Search recorded calls and messages from every call-recording.com integration in plain language. Match on meaning, analyzed sentiment, detections, or exact wording, then jump straight to the synchronized transcript, waveform, and original evidence.
A natural-language sentiment search returns authorized calls and messages with the match type clearly identified.
One search box. Three deliberate modes.
Ask the way you would ask a colleague.
The query planner interprets each request instead of forcing every question through the same retrieval method, so broad questions stay useful and literal searches stay precise.
Analyzed detections
“Show bullying incidents from the past week.”
Combines stored suspected-bullying findings with the requested date window, then opens the original call, message, transcript, or recording for authorized human review.
Semantic intent + dates
“Show conversations for transactions that occurred in May.”
Combines transaction meaning with the requested month, finding related conversations even when people used terms such as “purchase,” “payment,” “trade,” or “order.”
Exact wording
“Mentions the word charming.”
Runs a literal full-text search and labels each result as an exact word or phrase match. Use it for names, disclosures, codes, and specific language.
Exact search keeps literal wording literal and links straight to the matching call moment.
Intent search connects different grammar to the underlying promise, request, or topic.
Search becomes review
Listen, read, seek, zoom, and annotate in one workbench.
Every supported recording opens in the same review view: parties and extensions up front, previous/next navigation, playback controls, two aligned channel waveforms, sentiment changes over time, and a clickable transcript that follows playback.
Click a waveform, transcript passage, or sentiment segment to seek the same audio position.
Add timestamped review notes for coaching, escalation, investigation, or later follow-up.
Keep each participant on a separate waveform when the recording provides two channels.
The full recording review stays inside the table on desktop and becomes a focused sheet on smaller screens.
Two participant channels remain synchronized while seeking and zooming.
Click any transcript passage to jump playback to that moment.
Calls and messages together
Follow the conversation across every communications platform.
Captured calls, meetings, messages, and transcripts from Cisco CUCM, Webex, Microsoft Teams, Slack, Zoom, RingCentral, Google Workspace, Amazon Connect, Genesys Cloud, and every other integration share one authorized search and review workflow.
Audio is transcribed first. Embeddings are created from transcript and message text—not raw audio—and durable analysis workflows track progress and retry transient processing failures.
Readable Webex message history with analyzed sentiment and focused-message navigation.
Built for real review queues
Search for the work your team actually needs to do.
Quality and coaching
Find calls where a customer became frustrated, then open the exact moment and review both channels with the transcript.
Promises and callbacks
Ask who promised a follow-up or requested a callback without guessing the exact words people used.
Workplace conduct review
Locate potentially hostile, humiliating, threatening, or repeated unreasonable language for authorized human investigation, not automated judgment.
Regulated communications
Narrow a review to topics, literal terms, sentiment, people, dates, and channels while keeping the original recording or message in context.
Complaint escalation
Surface angry or unhappy customer interactions across calls and messages from every connected communications platform.
Exact discovery
Ask for a specific word such as “charming” and get exact-word matches instead of loosely related semantic results.
Conduct and compliance review
Turn a huge archive into a defensible starting point.
Authorized reviewers can narrow communications that may warrant attention—complaints, threats, repeated hostility, humiliating language, disclosure terms, or promises that were not kept—then assess the original evidence in context.
That can support an organization’s workplace conduct, anti-bullying, customer-treatment, quality, or regulated-communications process. It does not decide whether conduct occurred, whether a legal test is met, or what action should follow.
SEARCH THE CONVERSATION, NOT THE FILENAME
Find the moment that matters.
Start the 30-day trial and try natural-language, detection-aware, sentiment-aware, and exact-word search on your own authorized recordings and messages.
