Ask the archive a question. Open the exact moment.
Search recorded calls and supported messages in ordinary language. Find meaning, analyzed sentiment, or literal wording—then move directly into the synchronized transcript, dual-channel waveform, and original evidence.
A natural-language sentiment search returns authorized calls and messages with the match type clearly identified.
One search box. Three deliberate modes.
Use whatever grammar comes naturally.
The query planner interprets the request, but it does not force every question through the same retrieval method. That distinction keeps broad discovery useful and literal searches precise.
Analyzed sentiment
“Show me angry customers.”
Uses analyzed sentiment metadata directly, so a valid negative interaction is not discarded merely because nobody said the word “angry.”
Semantic intent
“Who promised a callback?”
Finds the meaning of a promise or request across natural variations such as “I’ll ring you tomorrow” or “please get back to me.”
Exact wording
“Mentions the word charming.”
Uses literal full-text discovery and labels the result as an exact word or phrase match—ideal for names, disclosures, codes, and specific language.
Exact search keeps literal wording literal and links straight to the matching call moment.
Intent search connects different grammar to the underlying promise, request, or topic.
Search becomes review
Listen, read, seek, zoom, and annotate in one workbench.
Every supported call-recording view uses the same review experience: prominent parties and extensions, previous/next navigation, playback controls, two aligned channel waveforms, sentiment changes over time, and a clickable transcript that follows playback.
Click a waveform, transcript passage, or sentiment segment to seek the same audio position.
Add timestamped review notes for coaching, escalation, investigation, or later follow-up.
Keep each participant on a separate waveform when the recording provides two channels.
The full recording review stays inside the table on desktop and becomes a focused sheet on smaller screens.
Two participant channels remain synchronized while seeking and zooming.
Transcript passages are playback controls, not static text.
Calls and messages together
Follow the conversation across Cisco, Webex, and Teams.
Supported Cisco, Webex, and Microsoft Teams call recordings share the recording workbench. Supported Webex and Beta Microsoft Teams message histories render readable text, show sentiment, and join the same authorized intelligence search.
Audio is transcribed first. Embeddings are created from transcript and message text—not raw audio—and durable analysis workflows track progress and retry transient processing failures.
Readable Webex message history with analyzed sentiment and focused-message navigation.
Real review queues, not generic AI demos
Search for the work your team actually needs to do.
Quality and coaching
Find calls where a customer became frustrated, then open the exact moment and review both channels with the transcript.
Promises and callbacks
Ask who promised a follow-up or who requested a callback without predicting the exact grammar used in the conversation.
Workplace conduct review
Locate potentially hostile, humiliating, threatening, or repeated unreasonable language for authorized human investigation—not automated judgment.
Regulated communications
Narrow a review to topics, literal terms, sentiment, people, dates, and channels while keeping the original recording or message in context.
Complaint escalation
Surface angry or unhappy customer interactions across recorded calls and supported Webex or Microsoft Teams messages.
Exact discovery
Ask for a specific word such as “charming” and receive an exact-word match instead of a vaguely related semantic result.
Conduct and compliance review
Turn a huge archive into a defensible starting point.
Authorized reviewers can narrow communications that may warrant attention—complaints, threats, repeated hostility, humiliating language, disclosure terms, or promises that were not kept—then assess the original evidence in context.
That can support an organization’s workplace conduct, anti-bullying, customer-treatment, quality, or regulated-communications process. It does not decide whether conduct occurred, whether a legal test is met, or what action should follow.
SEARCH THE CONVERSATION, NOT THE FILENAME
Bring every important moment within reach.
Start the 30-day trial, analyze supported recordings and messages, and test natural-language, sentiment-aware, and exact-word discovery with your own authorized content.
