THE WHOLE PICTURE
Audio is captured next to your Cisco phone system, then delivered to the call-recording.com cloud over outbound HTTPS. It’s the same diagram our engineers work from, so share it with your evaluation team.
Capture to confirmed delivery
Media capture runs inside your network. Search, playback, retention, and administration run in the cloud. Keeping that boundary explicit lets Cisco, security, and compliance reviewers each see the part of the recording path they own.
1. Cisco media capture
Cisco call media is forked through either a CUCM endpoint recording path or a supported gateway with CUBE SIPREC. The right method depends on device models, software versions, trunks, codecs, and call flows. The setup workflow proposes a configuration for an administrator to approve.
2. Customer-hosted recorder
A lightweight recorder runs on infrastructure you control. It receives the configured signaling and media, writes captured audio locally, and journals what still needs to be delivered. Supported targets include containers, hypervisors, cloud compute, and selected Cisco edge platforms.
3. Outbound delivery
The recorder connects to call-recording.com over outbound HTTPS and needs no inbound internet management port. If connectivity drops, local storage and a delivery journal hold captured work, and the recorder retries until the backend confirms receipt.
4. Cloud management
Authorized users find and play recordings in the dashboard. Access controls, searchable call details, retention rules, and audit history support day-to-day review and your governance program. Your organization remains responsible for legal recording and retention requirements.
For business Cisco environments. Built for organizations that administer Cisco voice or contact-center infrastructure. This is not a consumer mobile-phone call recording application.
Cross-platform AI analytics
Flag PII, suspected bullying, and regulated financial communications across every integration. Search by meaning, emotion, saved detections, or exact wording, then open the conversation with synchronized playback, waveform, transcript, source context, and review notes.
