PII detection and masking
Finds email addresses, phone numbers, government identifiers, and payment-card data using ML plus deterministic validation, then masks the sensitive values before findings reach reviewers or notifications.
AI analytics · every integration
One evidence layer for every business conversation.
Capture calls, meetings, messages, images, transcripts, voice, and video for compliance, then use AI analytics to detect PII and emerging risk, rebuild the timeline, and open the original source evidence. It works the same across Cisco, Microsoft Teams, Slack, Zoom, Webex, and every other call-recording.com integration.
DCGA · eComms · aComms · UCaaS · CCaaS
Conversation evidence
Case CR-2048 · unified timeline
Teams
09:14:02
PII masked
Slack
09:18:37
Conduct
Cisco
09:26:11
Emotion shift
Zoom
09:41:23
Trade signal
4platforms
1timeline
100%source linked
Same analytics on every platform
Analytics that follow the conversation across vendors.
Detection, search, review, notifications, and explainability work the same way on every integration. Compliance and operations teams get one consistent process, and employees keep the communication tools they already use.
Cisco CUCMCisco WebexMicrosoft TeamsSlackZoomRingCentralGoogle WorkspaceAmazon ConnectGenesys CloudNICE CXoneFive9Talkdesk8x8AircallDialpadDiscordGoTo ConnectIntercomJustCallMattermostOpenPhoneRocket.ChatTwilioVonageZendesk
Proactive compliance
Spend review time on the conversations that matter.
Replace blind sampling and scattered keyword lists with prioritized findings. Each finding keeps its reason, source, channel, timestamp, confidence, and censored evidence together.
Suspected bullying and conduct risk
Prioritizes signals such as targeted humiliation, harassment, intimidation, threats, coercion, and degrading conduct. An authorized reviewer then examines the original conversation in context.
Regulated financial communications
Surfaces quotes, solicitations, bids, offers, instructions, and trading or pricing signals that may matter for reconstruction and supervision under your financial-communications policies.
Channel emotion changes
Tracks shifts between happy, neutral, unhappy, and angry on each available channel, aligned to the transcript and waveform so a reviewer can jump straight to the change.
Unified search and review
Search everything, then review it in context.
Search by meaning, exact wording, lexical match, analyzed emotion, or detection category. Each result opens in the full conversation review, with the synchronized transcript, audio, dual-channel waveform, notes, findings, and surrounding platform history.
- Follow one conversation timeline across your calling, meeting, and messaging tools.
- Permanent searches for suspected bullying, regulated financial communications, and PII stay ready for authorized reviewers.
- Notify the right workflow when analysis starts, succeeds, fails, or produces a priority finding, with a deep link back to the source.
DCGA and archive reconciliation
Add analytics to the archive you already have.
call-recording.com can act as an archive connector for your existing eComms and aComms infrastructure. It matches imported communications to the retained conversation record, identifies capture gaps, and brings every supported modality into a Digital Communications Governance and Archiving (DCGA) workflow.
01 · Capture
Support every modality
Govern text, images, transcripts, voice, and video recordings as parts of one business conversation.
02 · Reconcile
Find what is missing
Compare what each platform captured with what the archive holds, keep source identifiers, and show progress or failures so teams can fix a gap before an investigation finds it.
03 · Review
Preserve the conversation
Calls, meetings, messages, participants, channels, detections, and timestamps stay linked in one view, next to the source evidence.
Audit and explainability
Show how a finding reached the review queue.
Built-in audit and explainability reporting records the analysis version, model provenance, job progress, timestamps, source segment IDs, channel, time range, confidence, rationale, censored evidence, notification lifecycle, and a link back to the current source record.
Governance teams can use it to measure the AI-assisted workflow, reproduce a review path, and tune detection policy, so no decision rests on an unexplained label.
Fit into the controls you already operate
- Add one source-linked review, navigation, and reporting layer on top of existing vendor, patented, or in-house ML and AI detections.
- Feed prioritized notifications, case deep links, and reviewer context into the risk-remediation and prevention controls you already run.
- Spend less time switching archives, repeating searches, and rebuilding timelines by hand.
AI analytics field guides
Five guides, five compliance questions.
Each guide applies the same cross-platform analytics to a different question: capture, governance, risk, workplace conduct, or unified review.
Unified capture
How AI analytics ensures unified compliance capture
Connect every supported communications platform, reconcile existing archives, and preserve one searchable conversation record.
Read the guide DCGADigital Communications Governance and Archiving
Bring governance, archive reconciliation, proactive compliance, review, and reporting into one operating model.
Read the guide Risk detectionDetect PII, bullying, and regulated financial communications
How source-linked findings, censored evidence, notifications, and human review speed up investigations without losing context.
Read the guide Respect at workAI analytics for workplace bullying investigations
Build a review-ready evidence trail for respect-at-work policies, investigations, and the policy direction behind the UK proposal.
Read the guide Unified reviewUnify Cisco, Teams, Slack, Zoom, and Webex timelines
Move across calls, meetings, messages, transcripts, voice, and video without rebuilding the conversation by hand.
Read the guideUNIFY CAPTURE. FIND RISK. OPEN THE EVIDENCE.
Put every communications platform on one review timeline.
Start the 30-day trial and run cross-platform AI analytics for PII, conduct, and financial-communications review on your own connected platforms.