01
Capture
Receive call audio from the Cisco voice infrastructure.
Products & Services
Recording integrity
Cisco Call Recording Integrity and Confirmed Delivery
Local storage, a delivery journal, and confirmed uploads protect recordings and CDRs when the connection drops. Here is that failure, replayed.
DELIVERY STATUS — chaos test: pull the cable
replay
09:14:22call captured — CDR 4823 · 03:02persisted ✓
09:14:24journal entry written — audio + CDRjournaled ✓
WAN LINK DOWN — backend unreachable
09:14:31upload attempt 1 — failed, will retryheld
09:18:36WAN restored — resuming from journalretrying
09:18:39backend confirmed receipt — one recording, one CDRconfirmed ✓
Four minutes offline, no lost audio, no duplicate records.
CAPTURE TO CONFIRMATION
02
Persist
Write it to local storage before delivery begins.
03
Journal
Track which audio and CDRs are still waiting for delivery.
04
Deliver
Retry idempotently until the backend accepts it.
05
Confirm
Work is complete only when the backend confirms receipt.
WHEN CONNECTIVITY IS INTERRUPTED
Recording continues locally.
If the backend is temporarily unreachable, captured audio and its call record are kept, not discarded.
- 1
The recording remains in local storage.
Audio stays on the recorder until cloud delivery is complete.
- 2
The journal preserves delivery state.
The recorder tracks which audio and CDRs still need confirmation.
- 3
Delivery resumes automatically.
When connectivity returns, retries continue without creating duplicate records.
RECORDING INTEGRITY
Test recording delivery with your own calls.
Start a trial and check capture, outage recovery, and confirmed delivery yourself.