Capture and archive
Import past recordings and receive new Webex recordings automatically. Messaging and meeting history can join the same review workflow.
Available on Webex App Hub
Webex Calling recording software
CallRecording is Webex call recording software that archives supported Webex Calling recordings for playback and review. It imports your recording history, picks up new recordings automatically, and lets you search transcripts and AI analysis alongside your Cisco Unified CM calls and Webex messages and meetings.
30-day trial. No credit card required.
From a recorded call to a useful answer
Search and play back
Find conversations by exact wording or meaning, then open the original recording and transcript.
Explore conversation searchReview with AI
Transcripts, summaries, sentiment, and risk detection point you to the conversations that need attention. Then check the original recording.
Explore AI analysisKeep recording history together as CUCM users move to Webex Calling
Your customer-hosted recorder captures CUCM calls, and the Webex integration brings cloud recordings into the same organization. Review both during the pilot, through each migration wave, and after cutover.
- 1. Before the move: validate CUCM recording and connect Webex.
- 2. During the pilot: confirm a new Webex call is playable alongside CUCM history.
- 3. For each wave: verify recording coverage and reviewer access before moving on.
Connect Webex in four steps
1
Create your account
Sign up at call-recording.com/signup, verify your email, and sign in.
2
Choose Webex
Select Webex in the Easy Setup wizard. If you also record on premises, add Cisco Unified CM.
3
Authorize in Control Hub
Open Control Hub from the integration page and authorize the Call Recording Service App with the account roles below.
4
Review your recordings
The integration detects your approval automatically. Open an imported recording to play it and review its transcript and AI analysis.
Webex account requirements
Call recordings
Authorize with a Webex organization administrator account.
Messaging history (organization-wide)
Authorize with an administrator who holds the Compliance Officer role. Assign it in Control Hub under Users → select user → Administrator roles → Compliance Officer.
Older message history
Webex organizations generally need Pro Pack to retrieve compliance events older than 90 days.