01 · Current state
Capture CUCM calls
Use the approved BIB or SIPREC path and retain searchable recordings while the on-premises estate remains authoritative.
Built for Cisco UC Engineers
Cisco CUCM Call Recording That Respects the Change Window
Stand up CUCM, CUBE SIPREC, or Webex call recording without waiting for an installation date. Start a 30-day, no-credit-card trial, inspect the proposed changes, deploy a recorder you control, and—when the prerequisites are ready—play back a pilot call in roughly ten minutes.
ENTERPRISE CISCO VOICE INFRASTRUCTURE · NOT A CONSUMER OR MOBILE-PHONE RECORDER
CHG-CR-001 · UC RECORDING
READY FOR REVIEW
OwnerUC Infrastructure
WindowSelf-scheduled
RollbackReview before apply
01
DISCOVER
CUCM cluster, device pools, regions, SIP objects
02
STAGE
SIP trunk, route patterns, recording profile
03
REVIEW
administrator approves the proposed changes
04
VALIDATE
pilot call, media legs, delivery, playback
no vendor calendar · no install fee · no credit card
No vendor calendar in the critical path
Run the evaluation like an engineer, not a procurement hostage.
There is no paid installation project to schedule. The guided workflow gathers the Cisco details, discovers the environment through AXL, presents the design, and waits for approval before it applies configuration.
The wizard handles the repetitive CUCM work—SIP profile and trunk setup, route patterns, the recording profile, and reachability validation—while the administrator keeps control of credentials, names, values, and the point of change.
The ten-minute target assumes the right access and a prepared call path. If DNS, certificates, routing, phone support, or approvals are not ready, the workflow exposes the dependency instead of disguising it.
CUCM setup runbook
inspect → approve → apply
AXL
Connect and discover
Read the cluster configuration using administrator-supplied credentials.
SIP
Prepare the recording path
Create or validate the SIP profile, device pool, and recording trunk settings.
ROUTE
Build the dial plan objects
Point the pilot and recording-profile route patterns at the selected trunk.
PROFILE
Create the recording profile
Bind the destination number and calling search space, then validate reachability.
Capture without the configuration marathon
BIB, SIPREC, and the weird calls in between.
call-recording.com supports Cisco CUCM Built-In Bridge (BIB) and Cisco CUBE SIPREC. It handles call holds and resumes, conferences, mid-call codec changes, and the session transitions CUCM generates when endpoint controls or CTI applications issue Call Record Stop or Call Record Start requests.
Read the guides. Keep your Saturday.
We published the guides so you can audit the plumbing—not spend Saturday configuring it. The setup wizard discovers CUCM, builds the SIP profile and trunk, route patterns, and recording profile, shows you the change set, and applies it after approval.
Recorder, not pet server
A stateless Linux runtime on infrastructure you already operate.
Deploy the production recorder as a lightweight virtual machine or container. Prepared VM images use DHCP by default. Claim and administer the instance from the dashboard—there is no local database or recorder web portal to nurse.
That removes the Windows Server license, patch cycle, and heavyweight appliance pattern from the production design. For a short non-production proof of concept, the Windows Desktop evaluation app lets you test the workflow before committing a VM; use the Linux VM or container for production.
Review every deployment target
Published node target
512
concurrent calls
4 GB RAM · 2 vCPU
4 GB RAM · 2 vCPU
Treat 512 as a sizing target, not a substitute for load testing. Codec mix, call behavior, and workload affect real capacity.
Add stateless nodes for more capacity. Design CUCM/CUBE routing, duplicate capture, failure handling, and recovery objectives deliberately; another node does not create automatic HA by itself.
The security-review version
One narrow internet egress path. Voice protocols stay inside.
The recorder initiates its call-recording.com service traffic over outbound HTTPS and secure WebSocket on TCP 443. It needs no inbound internet port, port forwarding, or published management interface.
That does not erase the voice-network requirements: AXL, SIP or SIPREC signaling, and forked RTP still need defined internal paths. The boundary is simple enough to explain accurately to the firewall team.
Open the security architectureFirewall worksheet
INTERNAL
AXL SOAP
CUCM discovery and approved configuration
INTERNAL
SIP / SIPREC
recording signaling from CUCM or CUBE
INTERNAL
RTP / SRTP
forked media from the selected capture source
EGRESS
HTTPS + WSS · TCP 443
service control and confirmed delivery
No inbound internet management rule. The headless recorder initiates its backend connections, so there is no public recorder portal to expose or maintain.
MEDIA HEALTH EVENTS
dashboard + email
09:42:17
RTP LEG
Only one expected media stream arrived
09:47:03
NO RTP
Call answered; no media reached recorder
09:51:28
CODEC
No offered codec could be accepted
Signals a voice engineer can act on
Know when signaling succeeded but media did not.
A green SIP dialog is not proof of a usable recording. Configurable dashboard and email notifications call out silent media legs, answered calls where no RTP arrived, and codec-negotiation failures.
Those are small quality-of-life details, but they shorten the path from “the recording is blank” to the actual region, codec, routing, firewall, or source-side problem. That is the product’s Cisco-engineering mindset in practice.
Inspect recording delivery and recoveryCUCM now. Webex Calling next.
Do not make the migration create a second recording silo.
Keep CUCM recordings and supported Webex Calling recordings available through one organization dashboard while users move in phases. Import Webex recording history, connect live events, and authorize Webex message history separately when that content belongs in scope.
02 · Coexistence
Bring in Webex Calling
Keep both recording sources visible to the organization while cohorts, sites, or calling workloads move on different schedules.
03 · Beta
Evaluate Microsoft Teams
The Microsoft Teams integration is currently Beta, with meeting recordings, transcripts, chats, channel posts, and replies available for scoped evaluation.
Commercially simple
Compliance recording starts at $4 USD per user each month.
The currently published Basic rate is the entry tier for per-user call recording and archival. There is no credit card for the trial and no installation fee.
The published rate excludes tax. Pricing can change and current catalog terms apply, so confirm the live rate before purchase.
Check current pricingA candid product boundary
Recording-first, not pretending to lead every WFM category.
The strongest parts of the product are Cisco capture, self-service deployment, recording delivery, search, retention, playback, migration continuity, and operational control. The WFM experience is improving, but specialist competitors may be more polished today in deep forecasting and scheduling.
If WFM is the main buying criterion, test it directly. If the hard problem is getting dependable Cisco recording deployed and operated without a services project, start with the architecture and a pilot call.
UC engineer FAQ
Questions to close before the change request.
Can I evaluate Cisco call recording without scheduling an installation?
Yes. Start a no-credit-card trial, use the guided setup, and validate a pilot call without booking a vendor installation date or purchasing professional services. A prepared Cisco environment can reach first playback in roughly ten minutes; access, approvals, routing, and other prerequisites can extend that time.
Does the recorder require Windows Server?
No. The production recorder is a lightweight, headless Linux virtual machine or container. A Windows Desktop evaluation app is also available for a short proof of concept, but the VM or container is the production path.
Does call-recording.com support both CUCM Built-In Bridge and CUBE SIPREC?
Yes. Supported CUCM endpoints can use a Built-In Bridge recording path, while gateway-anchored calls can use Cisco CUBE SIPREC. The correct source depends on phone support, call anchoring, codecs, topology, security, and the call flows that must be recorded.
What internet firewall access does a recorder need?
The recorder initiates its service connection to call-recording.com over outbound HTTPS and secure WebSocket on TCP 443. No inbound internet management port is required. Internal AXL, SIP or SIPREC, and RTP paths must still be permitted inside the customer voice environment.
Can CUCM and Webex Calling recordings coexist during a migration?
Yes. CUCM capture and supported Webex Calling recordings can remain available through one organization dashboard while users move in phases. Webex message-history access is separately authorized, and source-specific permissions and retention should be validated before each migration wave.
Is this a complete workforce-management suite?
The product is strongest as a Cisco-focused recording, retention, search, playback, and operational administration platform. Teams whose deciding requirement is deep WFM forecasting or scheduling should evaluate those workflows separately against specialist suites.
BUILT FOR CISCO UC ENGINEERS
Prove the call path before you write the rollout plan.
Start the 30-day trial, review the proposed Cisco changes, and listen to a real recording in your own environment. No credit card, install fee, or scheduled professional-services engagement.